Returns & Exchanges

At Oscalito, we are committed to ensuring your complete satisfaction with our premium natural fiber garments. If you are not entirely pleased with your purchase, you may return or exchange items within 14 days of delivery provided they remain in their original condition and packaging.

1

Request Authorization

Log into your account portal or contact our customer service team to initiate a return request and receive your unique Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Carefully place the unworn items with all original tags attached into the original shipping box to ensure the delicate knitwear is protected during transit.

3

Ship the Items

Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location, ensuring you retain the tracking receipt for your records.

4

Inspection and Refund

Once our quality control team verifies the condition of the returned pieces, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing